FAQs

How long does delivery take?

Orders are generally prepared within 1–2 business days after your payment has been successfully confirmed.

• European Union & Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times are estimates and may vary depending on your destination, customs procedures, carrier operations, public holidays, severe weather, or other circumstances beyond our reasonable control.

How much does shipping cost?

We provide free standard shipping on eligible orders over €30. For orders below €30, the applicable shipping charge will be calculated automatically and displayed during checkout.

All prices shown on our website include VAT where applicable, unless otherwise stated.

How can I track my order?

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can use this information to follow your package throughout the delivery process until it reaches your shipping address.

Which payment methods do you accept?

We accept secure payments through supported methods, which may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment options may vary based on your location and will be displayed during checkout. All transactions are encrypted and securely processed by trusted payment providers.

Can I modify or cancel my order?

Please contact us as soon as possible at contact@nexelify.com.

Changes and cancellations can only be made before the order has been processed or dispatched. Once the package has been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

What is your return policy?

We offer a 60-day satisfaction guarantee on eligible purchases.

Returned men’s sleepwear must be unused, unworn, unwashed, and in its original condition. The original packaging, labels, tags, accessories, and included components must also be returned where applicable.

For hygiene reasons, products with removed or opened hygiene seals may not qualify for return.

How do I request a return?

Email us at contact@nexelify.com and include your order number, the product you wish to return, and the reason for your request.

Our customer support team will provide the correct return address and complete return instructions. Please do not send your product back before receiving return authorization.

After the returned product has been received and inspected, approved refunds will be credited to the original payment method within approximately 5–10 business days.

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery and provide your order number, a clear explanation of the issue, and photographs showing the damaged, defective, or incorrect product.

After reviewing your request, we may arrange a replacement, refund, or another appropriate resolution depending on the circumstances.

Do you offer direct exchanges?

We currently do not process direct product exchanges.

To order a different size, colour, style, or sleepwear set, please return the eligible product for a refund and place a new order through our website.

Is your men’s sleepwear covered by a warranty?

Yes. Eligible products are covered by our 30-day Quality Assurance Warranty, which applies to verified manufacturing defects and production-related problems.

Covered defects may include faulty stitching, loose seams, defective buttons, broken zippers, damaged drawstrings, faulty elastic waistbands, fabric defects, or production-related printing and embroidery issues.

The warranty does not cover normal wear and tear, accidental damage, improper washing, misuse, unauthorized alterations, or failure to follow the garment care instructions.

How should I choose the correct sleepwear size?

Please review the measurements and sizing information displayed on the individual product page before placing your order.

The fit may vary depending on the material, cut, waistband, sleeve length, trouser style, and whether the sleepwear is designed for a relaxed, regular, or loose fit.

We recommend comparing the product measurements with a similar garment you already own for the best possible fit.

How should I care for my men’s sleepwear?

Always follow the specific care instructions shown on the garment label or product page.

For most sleepwear, we recommend washing with cold or lukewarm water, using a mild detergent, avoiding bleach and harsh chemicals, washing similar colours together, and air-drying whenever possible.

Delicate materials such as satin, fleece, embroidered fabric, lace details, or decorative trims may require additional care.

Do you deliver internationally?

Yes. We currently offer delivery to:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

If your country is not listed, please email us at contact@nexelify.com to confirm whether shipping is available to your location.