Shipping policy

Store: Nexelify
Address: Promenade 7, 99718 Greußen-Großenehrich, Germany
Email: contact@nexelify.com
Phone: +49 1745903488
Business Owner: Sebastian Fuchs

At Nexelify, we strive to ensure that every order is processed efficiently and delivered safely. This Shipping Policy outlines how we handle order processing, shipping, delivery, and tracking to provide you with a smooth shopping experience.

1. Order Processing

Orders are typically processed within 1–2 business days after your payment has been successfully confirmed.

After your order has been packed and dispatched, we will send you a shipping confirmation email containing your tracking number and a tracking link, allowing you to follow your shipment until delivery.

Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Destinations & Estimated Delivery Times

We work with reliable shipping partners to deliver orders to a range of international destinations.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs procedures, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Free Shipping: Orders with a total value above €30 qualify for free standard shipping.
Orders Below €30: Shipping fees are automatically calculated and displayed during checkout before your payment is completed.

Where applicable, all prices displayed on our website include VAT unless stated otherwise.

4. Tracking Your Order

Once your order has been shipped, you will automatically receive an email containing your shipment tracking details so you can monitor the progress of your delivery.

If you have not received your tracking email within 48 hours after placing your order, please contact us at contact@nexelify.com.

5. Delivery Problems

If your shipment is delayed, lost, arrives damaged, or you experience any other delivery-related issue, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the situation.

Nexelify cannot be held responsible for delays caused by incorrect shipping information provided by the customer, customs inspections, courier disruptions, severe weather, force majeure events, or other circumstances beyond our reasonable control.

6. Shipping Address

Please carefully verify that your shipping address, postal code, and contact information are accurate before completing your purchase.

We are unable to accept responsibility for deliveries made to incorrectly entered addresses. If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping details before your order is dispatched.

7. Split Shipments

In certain situations, products from the same order may be shipped separately due to stock availability, warehouse locations, or logistical requirements.

If your order is split into multiple shipments, you will receive separate shipping confirmation emails and tracking numbers for each package.